Today, consumers have become the most powerful stakeholder for evaluation and engagement. By having positive reviews, businesses can thrive in building customer trust and increase sales at the same time.
Customer feedback is crucial to influence a whole market of potential customers. People are more likely to spend on a product if it has good reviews. This means reviews can make or break a business’s reputation.
Customers give feedback on anything. With plenty of options available on their screen, they want to identify the best and worst in the industry.